FREE SHIPPING ON ORDERS OVER $120
FREE SHIPPING ON ORDERS OVER $120
We have answered a few of your most asked questions below.
if you find yourself still needing help please email us at help@shopcowgirlcouture.com or submit your request here.
We are here to help you! If you still need help after reading through answers to common questions, just send us an email at Shopcowgirlcoutureboutique@gmail.com.
1. How long does it take to process an order?
Please allow 3-4 business days for us to process and ship out your order. This is NOT including anything listed as a preorder.
2. What if I need to expedite after my order has been placed?
You can email us at Shopcowgirlcoutureboutique@gmail.com to upgrade your shipping.
3. My order tracking is showing delivered, but I can’t find my package. What are the next steps?
If your order is marked as delivered, you will need to reach out the the mail carrier for more information
1. How do I get a return label?
Here is a link to our return portal
2. Why does my total on the return portal not match what I paid for the item(s)?
Our return portal is automated, so it will not factor in any store credit that you used! You will get the amount you paid for the item back in store credit! The portal is just a way for you to get a cheap label!
3. Do you give refunds?
We issue store credit only UNLESS an item arrives damaged not caused by USPS.
4. Do you offer exchanges?
If your size is available we are more than happy to exchange an item for you. if not, we will offer store credit for you to purchase on your own time!
5. What if I receive a damaged item?
6. Can I return a sale item?
1. We do not accept returns on any sale items OR preorders. they are marked as final sale.
For any additional information on returns please see our return policy outlined here.
1. A preorder is made to order. we do not have it in stock and the wait time also known as turn around time (TAT) will always be available in the description. you will be made to agree to the terms at checkout before you are able to submit your order.
2. We do not offer refunds for failure to read the fine print. preorders are FINAL SALE.
3. Preorders are for popular items that tend to sell in large amounts so we like to offer these to ensure everyone gets a chance to order and not worry about it selling out.
1. We offer custom designs for crewnecks and Tees! a lot of our designs here are already exclusive however we would love nothing more than to bring your vision to life. please email us details at Shopcowgirlcoutureboutique@gmail.com.