RETURN/SHIPPING POLICY

Our shipping TAT is 1-2 business days unless listed as a preorder. In this case the item will say preorder prior to your purchase. 

Not in love with your purchase? We can help with that! We proudly stand behind the quality of our products and want you to be pleased with your purchase! Please make sure your item(s) meet our criteria below.

>> Return Policy <<

•Returns are eligible for store credit ONLY. We do not issue refunds to the original method of payment.

•Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with ALL tags attached. Please try to include your packing slip with the return or a note with the order details inside (name & order number - just so we know who's returning!)

•We must receive your return within 14 DAYS from when your order was received (date of delivery) to be eligible for a store credit. If items are sent back past the return policy period the item(s) will be sent back & the customer will be invoiced for return postage.

We highly suggest using a trackable shipping label when sending back your items as we are not responsible for lost or stolen packages if they do not make it back to us!

•All returns (once inspected & approved) are eligible for a store credit in the form of a digital gift card for the purchase price of the item(s) MINUS the cost of what your new order will cost to ship to you. We will calculate this based off of the price of the shipping label we paid for the first time (on your original order.)  Keep in mind, most stores make you pay for shipping 3 times when initially buying, returning and getting something new. We're trying to make this easy for our customers.

•Store credit issued (due to a return or exchange) is not eligible to be used on pre-order items. We do pre-orders to generate interest, secure how many items are wanted, and to have the customers pay beforehand. Store credit may only be used on items listed on the website and are not listed as "PREORDER."

PREORDERS ARE NOT ELIGIBLE FOR A REFUND unless damaged. We are not in control of shipping delays and will not issue a refund on a preordered item due to that. By purchasing a preorder you agree to this. If you receive your order and there are damages you may submit a return.  

Shoe Returns: Shoes must be returned in their original shoe box and placed inside an additional protective box or mailer. Damage to the shoe box will make the shoes ineligible to return and will be marked "return to sender." Shipping costs will not be refunded.

Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.

>> Where do I send my return to? <<

Cowgirl Couture Boutique 

421 Pierce Rd 

Red oak, Texas 75154

Coupon Codes:

Items purchased with a coupon code are final sale.

Cancellations:

Once you place an order it can not be cancelled for a refund. If the order has not shipped, we can only issue a store credit. If the order has shipped, then it will have to be mailed back for a store credit.

Returning a Sezzle Order?

An order made with Sezzle can be returned according to our return policy, and you will be issued store credit. Please note your personal agreement with Sezzle will still stand and you will continue to pay any scheduled repayments and/or late fees.

NON-RETURNABLE ITEMS: The following items are non-returnable & final sale.

Items purchased with a coupon code are  final sale
All sale items - marked “final sale”
All intimates (including leggings, seamless tops, bralettes, etc.)
All accessories (hats, watches/watch bands, purses, etc.)
All jewelry
All pop-up shop purchases
All international orders
Gift cards are final sale as well.

>> Exchanges <<

•If you wish to exchange your item for another size or color, you must return your unwanted item(s) back to us. Same rules as above, the item must be returned within 14 days from the date of delivery.

•Original shipping costs are non-refundable (if paid.) Customers are responsible for return shipping costs back to us via any carrier. We do not offer return labels. RETURN SHIPPING is the responsibility of the customer.

•After we receive and inspect your item, we will issue a store credit in the form of a digital gift card for the purchase price of the item(s) MINUS what it will cost us to ship the exchange for. This is calculated based on what the shipping label cost us on your original purchase. This will cause exchanges to not be an even exchange. There will be a variance in cost due that you must pay.

Once you have your store credit you may then place another order for the desired size or color IF available. We unfortunately cannot hold items you plan on exchanging with. It will need to be available at the time you plan on using your credit.

•We MUST have the unwanted item in our possession to issue a credit, no exceptions. It must be delivered for us to issue anything. We have to inspect every item first. Do not ask us to use your credit before the returned item arrives.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right  

Unfortunately we cannot accept returns on sale items. 

>> Lost/Stolen Packages <<

•We are not responsible for packages once they have been marked delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location. Tracking information is sent via email when an order has been processed. If you notify us your item is missing we will try our very best to help locate the item. If an item is unable to be located and is considered lost we will then issue store credit. We are a small business and lost/stolen packages are completely out of our hands.

•You are responsible for entering the correct delivery address for your package. Any returned packages (marked returned to sender) will be subject to returned shipping fees. Once an item has been shipped we cannot intercept, expedite, or change the shipping.

>> Defects or Damaged Items <<

•Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues.

•All defects and issues must be notified via email within that 3 day window, and must include images of the issue.

PREORDERS -

PRE-ORDERS are ALWAYS NON-REFUNDABLE. Due to the nature of them store credit is the only eligible option for them despite any circumstance. These items are ordered custom for each customer therefore we cannot refund. 

When in stock items are ordered with preorder items the order will not ship until the preorder has arrived. As a small business we cannot afford to eat the costs in shipping twice on one order. Please do not combine orders if you are unable to wait. 

•We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.

If you have any questions shoot us an email at shopcowgirlcoutureboutique@gmail.com and we will be happy to help!