Shipping policy

Lost/stolen packages 

•We are not responsible for packages once they have been marked delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location. Tracking information is sent via email when an order has been processed. If you notify us your item is missing we will try our very best to help locate the item. If an item is unable to be located and is considered lost we will then file a claim or issue store credit. We are a small business and lost/stolen packages are completely out of our hands.

PLEASE double check your shipping address! Once we ship your order, you will be charged for us to ship it the second time if you entered the wrong address. If you do put the wrong address and it gets shipped back to us, we will email you upon receipt and you will purchase our reshipment along with providing an updated address.

INTERNATIONAL SHIPPING is available and the rate will be calculated and added at checkout. We are not responsible for any taxes or duties you may owe. 

Please do not email us about when your order will ship unless it has been over 5 business days and is NOT a PREORDER ITEM as this only delays us processing orders.

PREORDERS -

PRE-ORDERS are ALWAYS NON-REFUNDABLE. Due to the nature of them store credit is the only eligible option for them despite any circumstance. These items are ordered custom for each customer therefore we cannot refund. 

When in stock items are ordered with preorder items the order will not ship until the preorder has arrived. As a small business we cannot afford to eat the costs in shipping twice on one order. Please do not combine orders if you are unable to wait. 

If you have any questions send us an email at shopcowgirlcoutureboutique@gmail.com and we will be happy to help!